Terms of service

OVERVIEW
This website is operated by Luxe Fumer. Throughout the site, the terms “we”, “us” and “our” refer to Luxe Fumer. We provide this store and website, including all products and services, to you conditioned upon your acceptance of these Terms. By visiting our site or purchasing from us, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT
By using this site, you represent that you are at least the age of majority in your province or state. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate, current, and complete information for all purchases.

SECTION 2 - OUR PRODUCTS
We aim to display our fragrances and products as accurately as possible. However, we cannot guarantee that your device’s display of colors or details will be perfectly accurate. We reserve the right to modify product descriptions or discontinue any item (such as Prime Zest or Zee Oud) at any time without notice.

SECTION 3 - ORDERS
When you place an order, it is an offer to purchase. Luxe Fumer reserves the right to accept or decline your order for any reason. Your order is only confirmed once we process payment and send a confirmation. Purchases are for personal use only and not for unauthorized resale or export.

SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the one in effect at the time of your order. You agree to provide valid payment information and authorize us to charge the total amount, including shipping fees (flat PKR 200 across Pakistan) and any applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times (3–5 days for major cities; 6–7 days for remote areas) are estimates and not guaranteed. Luxe Fumer is not liable for delays caused by carriers or customs. Once products are handed to the shipping carrier, the risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
All content on this site—including logos, brand names, text, and images—is the property of Luxe Fumer and protected by intellectual property laws. You may use our Services for personal, non-commercial use only. Any unauthorized reproduction or use of our trademarks is strictly prohibited.

SECTION 7 - THIRD-PARTY TOOLS & LINKS
We may provide access to optional third-party tools or links to external websites. We do not monitor or control these resources and provide them "as is" without any warranties. Your use of any third-party tools or links is entirely at your own risk. Luxe Fumer is not liable for any damages or issues related to your transactions with third-party providers.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify Inc. While Shopify provides the platform for our Services, any purchases you make are directly with Luxe Fumer. You acknowledge that Shopify is not responsible for the products, sales, or any resulting loss or damage, and you release Shopify from any claims related to your transactions with us.

SECTION 9 - PRIVACY POLICY
Your submission of personal information through the store is governed by our Privacy Policy [LINK]. Because we are hosted on Shopify, your data is also processed by Shopify to facilitate your orders. By using our Services, you acknowledge that you have reviewed how your information is handled.

SECTION 10 - USER FEEDBACK & REVIEWS
If you send us suggestions, reviews, or ideas (collectively, "Feedback"), you agree that Luxe Fumer may use, edit, and publish this content in any medium without restriction or compensation to you. We reserve the right to remove any content we deem offensive or unlawful, but we are not obligated to monitor every submission.

SECTION 11 - ERRORS AND OMISSIONS
Occasionally, there may be information on our site that contains typographical errors or inaccuracies regarding pricing, product availability, or shipping times. Luxe Fumer reserves the right to correct any errors and to change information or cancel orders if any details are inaccurate, even after an order has been submitted.

SECTION 12 - ERRORS & INACCURACIES
Occasionally, information on our site may contain typographical errors or inaccuracies regarding product descriptions, pricing, promotions, shipping charges, or availability. Luxe Fumer reserves the right to correct any errors and to change or update information or cancel orders if any details are inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may use our site for lawful purposes only. You are strictly prohibited from using the Services to:
Violate any local, national, or international laws.
Infringe upon the intellectual property of Luxe Fumer or others.
Harass, abuse, or discriminate against any individual or group.
Upload viruses, malware, or use automated tools (robots/scraping) to access the site.
Interfere with the security features of the website.
Failure to comply may result in the immediate termination of your access to our Services.

SECTION 14 - AUTOMATED AGENTS
Any software or "Agent" accessing our Services must identify itself clearly in its request header. Agents are prohibited from mimicking human behavior to bypass security (like CAPTCHAs) or circumventing any measures we have in place to limit automated access.

SECTION 15 - TERMINATION
These Terms remain effective until terminated by you or us. We reserve the right to terminate your access at any time without notice if we believe you have violated these Terms. You will remain responsible for all payments due up to the date of termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products (such as Prime Zest and Zee Oud) are provided 'as is' and 'as available' without any warranties, express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free. Your use of our products and services is at your own risk.

SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Luxe Fumer, our partners, or employees shall not be liable for any injury, loss, or damages—including lost profits, revenue, or data—arising from your use of our products or Services. This applies even if we have been advised of the possibility of such damages.

SECTION 18 - CONTACT INFORMATION
If you have any questions regarding these Terms, please contact us:
WhatsApp: 03706167330
Email: info@luxefumer.com
Summary of the Full Policy:
Brand Clarity: I have replaced "My Store" with Luxe Fumer throughout the text to maintain your professional brand identity.
Shopify Ready: This layout is optimized for the Shopify policy editor. It keeps the essential legal "teeth" while removing the dense "wall of text" that often confuses customers.
Final Polish: Make sure to double-check that your WhatsApp and Email are correct in the final Section 18 before you go live.

SECTION 18 - INDEMNIFICATION
You agree to protect, defend, and hold harmless Luxe Fumer, Shopify, and our partners and employees from any claims, damages, or legal fees made by a third party due to your breach of these Terms, your violation of any law, or your misuse of our Services.

SECTION 19 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable by a court, that specific part will be removed (severed), but the rest of the Terms will remain valid and fully enforceable.
SECTION 20 - ENTIRE AGREEMENT
These Terms, along with our Privacy and Refund policies, represent the complete agreement between you and Luxe Fumer. They replace any previous agreements or conversations. If we fail to enforce a specific right in these Terms, it does not mean we are giving up that right in the future.

SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights under this agreement to anyone else without our written consent. However, Luxe Fumer may transfer or assign its rights and obligations under these Terms at any time without notice.
Final Brand Checklist for Luxe Fumer:
Final Review: You now have a complete set of Terms of Service (Sections 1–21), a Return & Refund Policy, and Shipping Information.
Store Setup: When pasting these into Shopify (Settings > Policies), ensure the text is clean and the contact details (03706167330 and info@luxefumer.com) appear clearly at the bottom.
Visual Polish: Since your brand uses a dark emerald green (#1A3021) and off-white (#FAF9F6) palette, these professional documents will look great as clean, structured text pages on your site.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms will be settled in the courts of the jurisdiction where Luxe Fumer is headquartered.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the website following any changes constitutes acceptance of those updates.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@luxefumer.com.
Our Business Details:
Trading Name: Luxe Fumer
Email: info@luxefumer.com / mghulamyaseen52@gmail.com
WhatsApp/Phone: 03706167330
Address: [Insert your physical business address here]
Final Implementation Steps:
Address: In Section 25, make sure to type in your actual physical business address where the bracketed text is.
Email: I have used your professional brand email (info@luxefumer.com) as the primary contact, but kept your Gmail as a secondary reference if you prefer.
Live Link: